How well do commercial real estate (CRE) professionals understand their tenants, and how do they manage their relationships?

Building Engines surveyed over 300 CRE professionals within a wide range of industry segments; including commercial office, medical office, industrial, retail, and others; to find out.

We broke down and analyzed the data, and compiled our findings in the Tenant Relationship Management Survey Benchmark Report.

This comprehensive report covers a variety of tenant service related topics, providing you with comparative analytics to help you understand:

• How your tenant relationship tactics and strategies compare to your peers
• Which tenant changes are having the biggest impact on commercial property management
• What types of tenant feedback and communication tools are available

What kinds of peer insights can you expect?

Only 27% of your peers are confident in their understanding of tenant sentiment right now.

49% of those surveyed don’t provide formal customer service training for their team, but has written standards for tenant interactions.

52% of your peers indicated they are only “somewhat” or “not at all” effective at capturing tenant employee sentiment beyond their primary point of contact.